About Concepts Central Support
A dedicated team you can rely on.
We help Pennsylvania home care agencies with the work behind care: after-hours calls, schedules, EVV exceptions, authorizations and follow-up. Our team brings more than 10 years of experience in home care operations.
- 10+
Years of experience across home care operations
- 6
Services, one team
- 2
Languages our team works in: English and Spanish
- 1
State we focus on: Pennsylvania
The moving pieces behind great care.
Agencies coordinate schedules, caregiver availability, visit records and payer requirements every day. Our team knows that work from the inside: the call-out at night, the authorization that ends on a Friday, the annual survey that reviews your agency's records. We take on the parts your agency assigns us, under procedures agreed in writing.
Leadership
Michael A. Sánchez
Chief Operating Officer
Michael A. Sánchez is Chief Operating Officer of Concepts Central Support. He leads the company's operations and works with each agency to define the support it needs.
Home care asks a lot of an agency: to stay reliable, trustworthy, efficient and profitable, every day. Our work is to carry part of that load.
Managed from Allentown. Dedicated to your agency.
Our operations are managed from Allentown, Pennsylvania. Each agency works with a dedicated, bilingual team, trained in home care operations and in that agency's procedures before the first shift, working on the agency's schedule.
Our mission, vision and values
Our mission
To give home care agencies dependable support for the work behind care, with attention to detail, clear communication and costs that make sense for each agency, while creating meaningful opportunities for local talent.
Our vision
To be the support partner home care agencies trust with their after-hours calls, schedules and compliance follow-up, starting in Pennsylvania.
Our values
Four reasons agencies call us.
Industry experience
More than 10 years of experience across home care operations.
Proactive support
We flag open items early, so they can be addressed before they grow.
Dedicated team
A dedicated team that works under the scope agreed with your agency.
Cost-conscious
Remote support that complements your office team instead of replacing it.
Find the support your agency needs.
Tell us which administrative tasks need attention. We'll talk through the services that fit your agency.