Home care agency support services in Pennsylvania
Comprehensive support for your agency.
Help with after-hours calls, scheduling, EVV exceptions, authorization tracking, candidate screening and supervisory visit tracking. Start with what your agency needs most; responsibilities and reporting are agreed before work begins.
After-Hours & On-Call Coverage
Responsive support for unexpected situations. We route requests, reach your designated contacts, document every agreed action and escalate when needed, so a caregiver call-out at night is followed up, not just written down.
- Caregiver call-outs followed up the same night
- Escalation procedures you approve, followed every time
- A written summary for your team each morning
Scheduling
Help coordinating caregiver availability, updating schedules, communicating changes and identifying coverage gaps before they become larger disruptions.
- Schedules checked against each client's authorized hours
- Changes confirmed with caregivers and clients
- Upcoming open shifts flagged for your team
EVV Monitoring
Daily review of EVV exceptions in HHAeXchange or your EVV system. We follow up on missed clock-ins, location mismatches and unverified visits, and prepare corrections for your team to approve before billing.
- Daily exception review
- Follow-up with caregivers on missed or incorrect clock-ins
- A weekly report of your manual-edit rate by program
Hours & Authorization Utilization
Weekly tracking of authorized hours against scheduled and delivered hours for every client, so potential overages and unstaffed hours are flagged before billing.
- Authorized vs. delivered hours, client by client
- Flags before an authorization expires or is exceeded
- Under-used hours flagged while there is still time to staff them
DCW Candidate Screening
Structured pre-screening and information gathering to support better client–caregiver matching, using your agency-approved criteria, experience and availability.
- First-round screening calls with your criteria
- Documents and references collected and organized
- Your team makes every hiring decision
Supervisory Visit Monitoring
Administrative tracking of visit due dates, completion status, reminders and follow-up items, so your team always knows which supervisory visits are coming up, which are done and which need attention.
- Due dates tracked for every client
- Reminders to your supervisors before a visit is late
- Completion and follow-up items documented
How they fit
One team, fewer handoffs.
A caregiver call-out at 9 pm can affect the schedule, the visit record and billing follow-up. When we support more than one of these tasks, we coordinate the handoff and flag what is still open for your team.
Find the support your agency needs.
Tell us which administrative tasks need attention. We'll talk through the services that fit your agency.