Home care scheduling support for Pennsylvania agencies
Coverage gaps, found early.
Help coordinating caregiver availability, updating schedules, communicating changes and identifying coverage gaps before they become larger disruptions.
Who it is for.
For agencies where the schedule depends on one or two people, or where call-outs keep reshuffling the week. Your agency approves every assignment; we keep the pieces current and confirmed.
Agencies where the schedule lives in one person's head
We document it, keep it current and check it against each authorization.
Agencies with frequent call-outs
We flag upcoming open shifts so your team can review coverage options before the day of the visit.
New agencies
Your first clients start on a schedule checked against their service plan.
02 · Scheduling
What we cover.
- Caregiver availability collected and kept current
- Schedules checked against each client's authorized hours and service plan
- Changes communicated to caregivers and clients, and confirmed
- Open shifts flagged early, with options for your team
How it works.
- 01
Collect availability
We collect caregiver availability, location and languages, and keep them current.
- 02
Check it against the plan
For CHC clients, each schedule is checked against the service plan the MCO approved: type, scope, amount, duration and frequency.
- 03
Confirm changes
We confirm each change with the caregiver and the client, and record it.
- 04
Flag gaps early
Open shifts for the coming days go to your team with options. Your agency decides how to cover them.
What your agency receives.
Everything we do is written down and handed to your team, so you always know what happened and what is still open.
Request a consultationA schedule checked against each authorization
An updated list of open shifts and schedule changes
A record of every change and who confirmed it
Coverage options for your team to approve
Why it matters
In Community HealthChoices, plans pay for services in the type, scope, amount, duration and frequency in the client's service plan. Services outside the approved plan may not be reimbursed.
Where our role ends
Your agency decides who works with each client. We coordinate; you approve.
Questions agencies ask us.
Straight answers about how this works in Pennsylvania.
Yes. We work in the platform your agency already uses, including HHAeXchange, under user accounts your agency controls.
Your agency. We coordinate, propose and confirm; you approve.
In Community HealthChoices, plans pay for services in the type, scope, amount, duration and frequency in the client's service plan. Services outside the approved plan may not be reimbursed.
Yes. Scope and hours are agreed with you in writing.
If you also use after-hours support, after-hours call-outs and schedule changes are handled under the same procedures and appear in the morning summary.
Related guides.
Community HealthChoicesCommunity HealthChoices for Home Care ProvidersHow Community HealthChoices works for Pennsylvania home care providers: service plans, 7-business-day starts, authorization limits, EVV and repayment.Read the guide 
After-hoursCaregiver Call-Offs at Night: An After-Hours PlaybookHow Pennsylvania home care agencies can handle caregiver call-offs after hours: escalation rules, backup lists, documentation and the morning summary.Read the guide Other services
After-Hours & On-Call CoverageAfter-hours calls, call-outs and escalation.
EVV MonitoringDaily exception review before billing.Hours & Authorization UtilizationAuthorized, scheduled and delivered hours.
DCW Candidate ScreeningFirst-round screening, organized notes.
Supervisory Visit MonitoringDue dates, completed visits and follow-up.
Get help with your schedule.
Tell us how you track caregiver availability and handle schedule changes. We'll show you where we can help.