Trust and security
A HIPAA-trained team. Your procedures.
Home care runs on sensitive information. Before services begin, we agree with your agency on the scope of work, access requirements and communication procedures.
How we work with your agency
A HIPAA-trained team
Our team is trained in HIPAA privacy and security requirements.
Scope agreed in writing
Before we start, we agree in writing on the tasks we handle, the coverage hours and the decisions that remain with your agency.
Access set by your agency
Your agency decides which systems we work in and what access each task requires. In HHAeXchange and your other platforms, we work under user accounts your agency creates and controls.
Communication agreed up front
How we contact your team, and how your team reaches us, is set with you before the first shift.
Every action documented
Calls, follow-ups and escalations are logged, so your team can see what was done and when.
Your requirements first
If your contracts or policies require specific controls, we review them with you before services begin.
Contract rules, reviewed with you.
Some managed care contracts have their own rules about how providers and their vendors handle information. Before we start, we go over yours with you so our work fits them.
Questions about a specific requirement?
Tell us what your agency needs to see before work begins, and we will go through it with you in the first conversation.
This website
The contact form asks only for information about your agency. Please do not include patient or caregiver information in any message to us through this website.
Your rules, discussed first.
Tell us about your access, communication and administrative requirements before services begin.